Frequently Asked Questions

Frequently Asked Questions

How to install BLS Gramin Store App?

The BLS Gramin Store App is available in Google Play Store (Link) and App Store for free to all citizens of India. You can order food products, fashion, electronics, automobiles, farm equipment and supplies.

What is Cash on Delivery (COD)? Is this option available in App?

Cash on Delivery is a mode of payment where customer can pay for a product after they receive the delivery at their doorstep. We train our Store VLEs on safety practices and strive to achieve safe delivery to the end customers.

COD option is not currently available. You must use online mode for transactions.

What should a customer do if they are not satisfied with the product from a BLS Store?

BLS store company distributor is solely responsible for the quality and the standard of the product and Products shown in the app are registered and sold by the BLS Store. Customers need to reach out to the Store at the contact details shared on the product for redressal.

What else do BLS VLEs do apart from selling products?

BLS VLEs (Village Level Entrepreneurs) are people local to a village, who depending on their abilities and interests, also provide G2C & B2C services in their villages.

Documents Required to Start selling as Company/Distributor/VLE on BLS Gramin Store.

You will need your PAN Card, GSTN Certificate, Cancelled Cheque, Authorised Signatory Signature Copy & Original Trademark Certificate or Authorisation Letter / NOC on brand owner's letterhead.
For companies/ Distributors, they will send the details on email: graminstore@blssewa.com.
For VLEs registration link is: https://b2c.blsbls.com/Registration.aspx

How much time does a Company/ Distributor take to get onboarded on BLS Gramin Store.

After receiving the request and proper verification of documents MOU will be signed and products would be onboarded within a month time.

Process for onboarding VLE.

The all-registered users with BLS sewa, are eligible to be onboarded into BLS store APP.

Who takes care of the delivery of my products?

The company/ Distributors will be responsible to deliver your products within the given time frame.

When can a user (VLE/ Distributor/ Company) start selling?

After all the required documents have been verified and your seller profile is complete, you can start listing your products and start selling.

How do I manage my orders on BLS Gramin Store?

A VLE user can place and track the order within the mobile application.